Casual Support Worker

Position Type

Casual; to begin immediately

Summary

Support Workers provide critical supports and services to individuals residing at The Lighthouse Serving the Battlefords’ emergency shelters. The goal is to aid the clients in dealing with issues and connect them with appropriate services for assistance when they are needed.

This position requires shift work, which may include days, evenings and nights (weekdays and weekends).

Core Competencies    

  • Adaptability: does the right thing at the right time; seeks and finds solutions to problems; knows when to take action on issues; resolves problems; remains flexible and versatile to new situations; understands and appreciates different and opposing perspectives on issues; enjoys challenges; reacts calmly and performs consistently under pressure
  • Sensitivity to diverse cultures: understands and honours cultural diversity and has the ability to work with and relate to a variety of populations
  • Organizational skills: must demonstrate strong organizational skills, with the ability to plan, set priorities and meet timelines consistently
  • Communication and interpersonal skills: fosters open communication and dialogue by sharing information, listening effectively and speaking honestly. Has the ability to converse with clients and make them feel comfortable and welcome. Understands the need for shared knowledge and ensures that team members receive information in a timely manner
  • Teamwork & Cooperation: Brings a personal contribution to the group in order to accomplish the objectives established by the team; is a team player and is cooperative; builds appropriate rapport; uses diplomacy and tact; truly values people; easily gains trust and support of peers; reliable; encourages collaboration

Job Duties

Working as part of a team;

  • Provides support services to Lighthouse clients;
  • Supervise the shelters and facilities to maintain safe and comfortable working environment for all clients;
  • Liaise with other community resources and agencies;
  • Maintain accurate and timely reporting as required;
  • First point of contact for Lighthouse services;
  • Answer phone inquiries from the public;
  • Perform intake for those coming into the shelters;
  • Provide a safe, supportive living environment for clients
  • Perform laundry duties for emergency shelter; includes gathering, washing, and drying laundry, and stacking mats
  • Document all client and tenant medication brought to the Lighthouse; assist clients by obtaining their medication from locked cabinet throughout the day as needed
  • Point of contact with public regarding donations; organize and put away donations as needed
  • Perform cleaning duties throughout building; keep building tidy and presentable
  • Be an active and supportive listener
  • Ensure clients clearly understand shelter rules/expectations
  • Communicate with staff and managers regarding progress of clients, and any concerns, significant changes in the client’s behaviour, lack of follow through with rules, etc.
  • Note concerns, changes, and incidents in the log book
  • When the natural opportunity arises, reinforce conflict resolution, positive communication, household respect (through positive reinforcement, role modeling, supportive listening, etc.)
  • Document maintenance requests and submit to supervisory staff
  • Communicate (verbally and in writing) pertinent information
  • Comply with all legislation bylaws and standards (health, fire, safety)
  • Maintain positive relationships with community members (neighbours, visitors, etc.) and report significant issues/incidents to supervisor
  • Other related duties as assigned by supervisor

Requirements

  • Human Services degree or diploma an asset
  • Related life/work experience or combinations thereof
  • A customer service or people-focused employment history; strong interpersonal skills
  • Experience working with individuals in crisis
  • Strong verbal and written communication skills
  • Ability to work with a diverse and often highly stigmatized clientele
  • Cultural sensitivity and respect for client individuality and self determination
  • Able to work independently, but also contribute as part of a strong collaborative team
  • A broad knowledge and experience in working with Indigenous communities is an asset
  • An understanding of, and commitment to, the philosophies of The Lighthouse
  • First Aid and CPR Certification
  • Criminal Record and Vulnerable Sector Clearance required as condition of employment

Work Conditions

  • Shift work required; combination of four hour, eight hour, and twelve-hour shifts; daytime, evening and night shifts.
  • Persons served could potentially have mental illness, addictions, behavioural issues and/or medical issues possibly including infectious diseases such as HIV/HepC. Individuals may be under the influence of alcohol or drugs
  • Manual dexterity required to use desktop computer and peripherals
  • Ability to lift up to 50 lbs
  • Physical activity required including walking, standing

TO APPLY

Please submit cover letter and resume to Shylo Bolig, Manager. Apply via email at volunteersnb@gmail.com or drop off at the front desk (962 102nd St, North Battleford). Casual position can be available immediately.